Legal
Privacy Policy
What personal data we collect, how it is used and protected, and the rights you have.
- Last updated: 13 October 2026
- Company: CodeCue Technologies Ltd
- Registered in: United Kingdom
- Contact: hello@codecue.co.uk
1. Introduction
CodeCue Technologies Ltd (“we”, “our”, “us”) is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, store, share and protect personal data when you interact with our website, platforms, products and services.
By using our services, you agree to the practices described in this policy.
2. What information we collect
We collect personal data in the following categories:
2.1 Information you provide directly
- Name
- Email address
- Phone number
- Company name
- Job title
- Account registration details
- Support requests and communication records
2.2 Automatically collected data
- IP address
- Device type
- Browser type
- Operating system
- Usage logs
- Cookies and tracking data
- Platform analytics
2.3 Transactional data
- Payment information
- Billing details
- Purchase history
2.4 Special category data
We do not intentionally collect special category data unless legally required or explicitly consented to.
3. How we use your information
We use personal data for the following purposes:
- To provide and maintain our services
- To manage user accounts and authentication
- To respond to enquiries and provide customer support
- To improve platform performance and user experience
- To send service updates or important notifications
- To conduct analytics and product development
- To comply with legal obligations
- To send marketing communications to individuals (with consent), and occasional relevant business-to-business emails to companies (based on legitimate interests – see section 4A)
We do not sell personal data.
4. Legal basis for processing
Under UK GDPR, we process personal data on the basis of:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interests
- Vital interests (rare cases)
4A. Business contacts we reach out to
We sometimes contact UK limited companies about services that may help them, such as websites, SEO, e-commerce, digital marketing and AI tools.
What we use
Company name and number, website, business email address and phone number, and, where published, a contact’s name and job title. We also note things about the company’s public website, such as speed or mobile layout. We only email addresses on the company’s own business domain.
Where it comes from
Public business sources only: the company’s own website, Google business listings and Companies House.
Why, and our legal basis
To offer our services to businesses that may benefit. Our legal basis is legitimate interests, and we have carried out a legitimate interests assessment.
How often
No more than three emails in 90 days, each checked by a person before it is sent. If you reply, follow-ups stop.
Opting out
You can stop all marketing from us at any time. Use the unsubscribe link in any email, reply “unsubscribe”, or email hello@codecue.co.uk. We will add you to our do-not-contact list straight away.
How long we keep it
If you don’t respond, we delete your details within 12 months. We keep do-not-contact entries so we can honour your request.
Service providers
We use providers for database and server hosting, email, business listing searches (Google) and sorting email replies (OpenAI). Some of these may process data outside the UK under appropriate safeguards.
5. Cookies and tracking technologies
We use cookies to:
- Enhance website functionality
- Analyse performance
- Support security
- Personalise content
You can manage cookie preferences through your browser settings. Full details are set out in our Cookie Policy at /cookies.
6. How we share your information
We may share personal data with:
- Cloud hosting providers
- Payment processors
- Analytics services
- Security and monitoring tools
- Professional advisors (legal, accounting)
- Regulatory authorities when required
All third parties are bound by GDPR-compliant Data Processing Agreements (DPAs).
7. International data transfers
If personal data is transferred outside the UK:
- We use UK-approved Standard Contractual Clauses (SCCs)
- We ensure adequate protection measures are in place
- Transfers comply with UK GDPR requirements
8. Data retention
We retain personal data only for as long as necessary to:
- Deliver services
- Fulfil legal obligations
- Resolve disputes
- Maintain security and auditing
When data is no longer needed, it is securely deleted or anonymised.
9. Data security
We implement security measures including:
- Encryption in transit and at rest
- Access control and authentication
- Secure coding practices
- Regular security reviews
- Incident response procedures
- Staff training on data protection
10. Your rights under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to processing (including an absolute right to stop direct marketing at any time)
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO)
Requests can be made by email to hello@codecue.co.uk. We respond within 30 days.
11. Children's privacy
Our services are not intended for individuals under 16, and we do not knowingly collect data from children.
12. Third-party links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and you should review the privacy policies of any external website you visit.
13. Data breach procedures
In the event of a data breach:
- We will assess the risk
- Notify the ICO within 72 hours where required
- Inform affected individuals when necessary
- Document all incidents internally
14. Changes to this Privacy Policy
We may update this policy periodically. The latest version will always be available on our website, and continued use of our services indicates acceptance of the updated policy.
15. Contact us
For questions, concerns or data requests:
CodeCue Technologies Ltd
Email: hello@codecue.co.uk
Address: London, United Kingdom